Privacy Policy

1. WHO WE ARE

Reinforcing & Mesh Solutions (RMS) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

Responsible Party: Reinforcing & Mesh Solutions (RMS)

Information Officer: RMS (contact details below)

Contact Details:

  • Website: rms-sa.co.za
  • Email:
  • Phone: +27 11 878 6820
  • Address: 30 North Reef Road, Elandsfontein, Germiston, 1429, South Africa

2. WHAT INFORMATION WE COLLECT

Information you provide directly:

  • Name and contact details (email, phone, address)
  • Company information (if applicable)
  • Payment and billing information
  • Communication preferences
  • Content you submit (enquiries, reviews, comments)

Information we collect automatically:

  • IP address and general location data
  • Browser type, version, and device information
  • Pages visited and time spent on our website
  • Products viewed and purchase history
  • Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We process your personal information to:

  • Provide services: Process orders, deliver products, and provide customer support
  • Improve our website: Analyse usage patterns and optimise user experience
  • Communicate with you: Send order updates, respond to enquiries, and share relevant information
  • Marketing (with consent): Send newsletters, promotions, and updates
  • Legal compliance: Meet regulatory requirements and protect our rights

4. LEGAL BASIS FOR PROCESSING

Under POPIA, RMS processes personal information on the following grounds:

  • Contract performance: To fulfil orders and provide services
  • Consent: For marketing communications and non-essential cookies
  • Legal obligations: To comply with laws such as tax and company record-keeping
  • Legitimate interests of the data subject: To protect your safety, rights, and security

5. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

  • Service providers: Payment processors, shipping companies, and IT support providers
  • Legal authorities: Where required by law or to protect RMS’s rights
  • Business partners: Only with your explicit consent for specific purposes

We do not sell personal information to third parties.

6. INTERNATIONAL TRANSFERS

Your personal information may be transferred outside South Africa (for example, where our hosting or email service providers are located). Where this occurs, RMS ensures appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms.

7. HOW WE PROTECT YOUR INFORMATION

We implement industry-standard security measures to safeguard personal information:

  • SSL/TLS encryption for data transmission
  • Restricted access for authorised personnel only
  • Regular system monitoring, audits, and vulnerability checks
  • Staff training on privacy and data security

8. COOKIES AND TRACKING

RMS uses cookies and similar technologies:

  • Essential cookies: Required for website functionality (always active)
  • Analytics cookies: Help us understand website usage (e.g., Google Analytics)
  • Marketing cookies: Enable personalised advertising (with explicit consent)

You may manage cookie preferences through your browser settings.

9. YOUR RIGHTS

Under POPIA, you have the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Request deletion of personal information (where legally permissible)
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications

To exercise these rights, contact RMS at .

If you are dissatisfied, you may lodge a complaint with the Information Regulator (South Africa):

  • Email:
  • Website: https://inforegulator.org.za

10. DATA RETENTION

We retain personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations (e.g., tax records retained for 5 years)
  • Resolve disputes and enforce agreements

Examples:

  • Customer and supplier contracts: Minimum of 5 years
  • Payment records: Minimum of 7 years
  • Marketing data: Until consent is withdrawn

11. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 18. If you believe such information has been collected without proper authorisation, please contact us immediately at and we will delete it promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any material changes will be communicated via email or a prominent notice on our website.