Privacy Policy

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our (Privacy Policy link)

RMS and its employees are committed to protecting your privacy. We recognise our obligation to respect and protect the confidentiality of your personal, business, and financial information.

A. Customer privacy is an important issue – both to you and us.
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

B. What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When you use the Services or browse our website, we may collect information about your visit to our website, your usage of the Services and your web browsing.
That information may include:

• Your network routing information (where you come from).
• Your Internet Protocol (IP) address used to connect your computer to the Internet and may identify your general geographic location or company.
• Your computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.
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We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below.

C. When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site. Provide us with feedback on our products or services.

D. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To ask for ratings and reviews of our services or products.
• To follow up with you after correspondence (live chat, email, or phone inquiries).

E. Information Protection Guidelines:

• We will not collect your information without obtaining your prior consent.
• The choice to provide us with financial information is always yours.
• Consent to collect information can be express (for example signing an agreement) or implied (e.g. if you are given an opportunity to opt-out of a specific form of information sharing, but choose not to do so, we imply that you choose to share this information with us).
• The type of information you’ll be asked to provide will vary according to the products or services you require.
• Most of the information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
• Except as outlined in Sharing Customer Information, we will never sell or otherwise make available customer information to other organisation or parties including other companies in our group, other than for exceptional cases, as outlined in Sharing Customer Information.
• As a condition of employment, employees who have access to customer information are required to abide by the privacy standards of RMS.

F. How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

G. What role can you play in protecting your accounts?

• Never provide your Online ID or Password to anyone or to any site that you do not recognise and fully trust.
• Do not leave your computer unattended after you have entered login details and passwords.
• Always log or sign off at the end of a session.

H. Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

I. Third-party disclosure
We do not and will not sell or provide personal client information to third parties for independent use.
We do not sell, trade, or otherwise transfer to outside parties any of your Personally Identifiable Information, unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property, or safety.

J. Third-party links
We do not include or offer third-party products or services on our website.

K. Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/6008942?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
Google Analytics
We make use of Google Analytics to obtain anonymous analytics data to improve our website and our customer experience. Information regarding the safeguarding of your data is summarised in this article: Google Analytics’ data practices and commitment to protecting the confidentiality and security of data. https://support.google.com/analytics/answer/6004245?hl=en
Also refer to the Privacy Policy of Google here: https://policies.google.com/privacy
WooCommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.
We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages if you choose to receive them
• If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for five years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.

L. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Our Website Address is: https://www.rms-sa.co.za
Reinforcing and Mesh Solutions
30 North Reef Road
Elandsfontein
1429
Email: info@rms-sa.co.za
Telephone: 011 878 6820

The following Returns Policy, Damage Policy, Warranty Policy and Product Colour notes apply to all Products sold by RMS.

Return Policy

Where the Customer has used or installed the products, such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods, or that they may fail to correspond with their specification and the buyer in those circumstances waives the right to make any claim against RMS. The Customer must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put.
If, for any reason, you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return a smooth and seamless experience:

• All sales are final RMS cannot assume responsibility for the errors of others.
• Products or materials ordered incorrectly cannot be returned without prior approval.
• A “Return Authorization” form will be provided by RMS and must accompany the product upon return.
• You may return your unused product in its original condition and original packaging within 7 (seven) days of receipt. Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.
• Please request a “Return Authorization” form by sending us a message to info@rms-sa.co.za
• Your refund will be issued only after RMS receives the returned product in its original condition, in its original packaging and together with the complete “Return Authorization” form.
• A refund of product cost incl. VAT will be made within 30 (thirty) days of receiving your notice of cancellation.

Please note:

1. This return policy does not apply to Products that are marked as non-returnable.
2. Any bespoke & custom-made finishes and/or products, reduced to clear or discontinued items and sales items are excluded from our return policy. They cannot be returned, refunded, or exchanged.

All Products are shipped to you in appropriate packaging to help ensure that you receive your purchase in excellent condition. Upon receipt, please inspect your package closely.
Where the Customer has used or installed the products, such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods, or that they may fail to correspond with their specification and the buyer in those circumstances waives the right to make any claim against RMS. The Customer must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put.

• If you receive a damaged product, RMS will assist you in receiving a replacement or refund as quickly as possible, at no cost to you.
• Should you observe significant damage to the outer packaging, reject the shipment and have the carrier return it.
• If there is minor damage to the packaging, indicate as such when you sign for the shipment, together with appropriate evidence of the damage.
• In the unlikely event that you find the Product to be damaged upon opening it, you must notify RMS within 3(three) days of receipt. RMS cannot take any responsibility for products damaged during the transportation, where a third-party delivery-company is used, nor during the unloading or installation, if not done by RMS.

Despite every effort to accurately duplicate each product’s colour when shown on our website, actual colours may vary. Due to computer monitor resolution and colour settings, subtle variations in colour and surface texture may not be fully revealed when viewing products on our website. We make every attempt to give you a good representation of the available colours for each product available in our online store.

All prices are displayed exclusive of VAT. All products offered for sale on the RMS website/online shop are subject to a 15% Value Added Tax (VAT). VAT will be added to all items during the checkout process and displayed on all invoices as a separate item.
All prices are subject to change without prior notice due to supplier product pricing updates, currency fluctuation, fuel prices and/or unforeseen economic circumstances. In the case of human or computer error RMS reserves the right to re-invoice for the correct price or service.
If a “Sale” badge is displayed on the Product, it means that the Product is being offered for sale at a price lower than previously offered for sale on the RMS website/online shop.
When a price for any Product is shown in strikethrough, the strikethrough price represents the higher price of the item when it was listed previously on the RMS website/online shops. The strikethrough price is not intended to represent the prevailing price of a Product on any day.